What is Unified Communications?

Unified Communications is a suite of integrated business communications services. These services can be offered through an integrated platform or as several products with a similar user interface. Unified Communications include a wide range of real-time and non-real-time applications like voice, chat, text/SMS, presence monitoring, video conferencing, email, and fax. Unified Communications has become a marketing buzzword that is often used interchangeably with UC&C, UCaaS, and unified messaging. See the other definitions to note the differences between these terms.