Easier-than-ever engagement

A contact center solution such as GoTo Contact Center makes increasing customer satisfaction easy. Tracking call activity in a single place gives you actionable insights into how your agents interact with customers – insights that you can use to help your team improve. Just switching to an integrated contact center can boost your agents’ productivity by up to 37%!

Cloud contact center solutions make it easy to customize your own contact center system – no complex IT needed. Key features include call analytics, inbound and outbound call monitoring, interactive voice response, and automatic call distribution. You can even integrate your CRM for up-to-the-minute customer insights.

Cloud-hosted contact center software is often built on top of an existing cloud phone system – putting all the features you need in a single place. There’s no need to worry about maintaining any servers or hardware, either – since all updates and fixes are handled in the cloud, all the heavy lifting is done for you.

This makes streamlining IT and cutting costs easy. In fact, switching to an integrated solution like GoTo Contact Center could reduce your IT costs by up to 14%!

Traditional call centers are built on legacy phone systems and focused on a single channel of communication: phone calls. Teams may be divided into inbound vs. outbound calling (such as customer support vs. sales), and usually don’t support additional channels like SMS or video.

Contact centers are multichannel: they support phone calls, as well as SMS text messages, web chat, social media, and video. Customers have their own preferred ways of connecting, and modern contact center software makes it easy to meet them where they are. Cloud-hosted contact centers are also more flexible and easier to maintain than traditional call centers.

GoTo Contact Center is currently available in Australia, Brazil, Canada, Germany, Ireland, Italy, Mexico, the United Kingdom, and the United States.